About ServiceFrontier
We are pioneers in service excellence, bridging the gap between human potential and operational excellence through innovative methodologies and cutting-edge technology.
Redefining the Frontier of Service Excellence
ServiceFrontier was founded with a bold vision: to transform how organizations approach service excellence by integrating human strengths, proven methodologies, and intelligent technology.
Our unique approach combines Gallup Strengths-based development with globally recognized frameworks like Baldrige, SERVQUAL, and Lean Six Sigma, enhanced by AI and automation capabilities. We believe that extraordinary service experiences emerge when individual strengths align with operational excellence.
Unlike traditional consultancies that focus on processes alone, we start with people - understanding their natural talents and creating service cultures where employees thrive while delivering exceptional customer experiences.
Strength-Based Culture
Align natural talents with service roles
Proven Frameworks
Apply trusted excellence models
Technology Integration
AI-powered service optimization
End-to-End Implementation
From strategy to sustainable execution
Our Vision
To redefine the frontier of service excellence by integrating human strengths, proven models, and technology to create exceptional and enduring customer experiences that transform industries across Asia-Pacific and beyond.
Our Mission
To partner with organizations in building service cultures that inspire employees, delight customers, and deliver sustainable performance outcomes through strength-based development, proven excellence frameworks, and intelligent technology integration.
Meet Our Leadership Team
Passionate experts driving service excellence transformation
Dr. Sarah Chen
Chief Executive Officer & Founder
Former McKinsey Partner with 20+ years in service excellence transformation across Asia-Pacific. PhD in Organizational Psychology from NUS.
• Led 100+ digital transformation projects
• Published author on service excellence
• Certified Gallup Strengths Coach
Marcus Thompson
Chief Technology Officer
AI & Automation expert, former Google AI lead specializing in customer experience platforms and machine learning applications.
• 15+ years in AI/ML development
• Built CX platforms for Fortune 500
• PhD in Computer Science, Stanford
Our Core Values
The principles that guide everything we do
People First
We believe in the power of human strengths and put people at the center of everything we do.
Excellence
We pursue the highest standards in everything we deliver, using proven methodologies and best practices.
Innovation
We continuously explore new ways to integrate technology and human potential for breakthrough results.
Partnership
We work as true partners, invested in our clients' long-term success and sustainable transformation.
Ready to Partner with Us?
Let's explore how ServiceFrontier can help transform your organization's service excellence